5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of continuing quality management processes.
Safety guard businesses are unlike any vendor that a home supervisor usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. However, when you hire a security company London, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it’s crucial to implement a method of verification and quality management to ensure that issues connected with the deficiency of performing these jobs don’t begin to happen.
In this guide we will discuss five (5) simple steps to improving your safety guard service and achieving what you imagine as your ideal office security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to screen whether the protector is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from this guard and it provides you an opportunity to request another guard if you think that it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in many circumstances the guard’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Does it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double bank?
Determine the answer to every one of these questions and make certain that they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate in your property.
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to see themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
In case your guards must produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your property. These tracking systems permit the security guard company to track the time and log the action of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the safety guard provider provides a way of earning certain that each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be sure that the consultant is not really a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.